Shipping policy

1. Order Processing Time

All orders are processed within [1–2 business days].

• Orders placed after [cut-off time, e.g. 3 PM] will be processed the next business day
• Orders are packed from ready-made batches to ensure consistency and faster delivery

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2. Delivery Areas

We currently deliver to:

• European Union

If you are unsure whether we deliver to your area, please contact us before placing your order.

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3. Delivery Time

• Estimated delivery time: 1–3 business days depending on location
• Delivery times are estimates and may vary due to traffic or unforeseen delays

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4. Shipping Fees

• Shipping fees are calculated at checkout based on your location
  
• Free delivery on orders above 50 Euros

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5. Delivery Conditions

• Please ensure someone is available to receive the order
• We are not responsible for failed deliveries due to:
  • Incorrect address
  • Customer unavailability
    

Re-delivery may incur additional charges.

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6. Product Storage & Quality

Our products are prepared in advance and packaged to maintain quality.

• Products should be stored properly after delivery
• We are not responsible for quality issues resulting from:
  • Improper storage
  • Exposure to heat
  • Delayed consumption after delivery

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7. Order Communication

• You may be contacted via phone or WhatsApp to confirm delivery details
• A delivery time window may be provided when possible

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8. Bulk & Special Orders

For bulk orders or events, please contact us in advance:
📧 Email: info@fnnloly.com
📞 Phone/WhatsApp: +4915202005566